Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, without body odors, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will not accept any items that do not meet our refund/return conditions as stated on our refund policy or are outside the 30 day return policy window.

To start a return, you can contact us at customerservice@purpleowlboutique.com. Please note that returns will need to be sent to the following address: 3833 E. Main St. #:3055, St. Charles, IL 60174. You must have PRIOR APPROVAL before sending us any returns or exchanges. No return or exchange will be accepted without prior approval.

Returns will be processed only once your items are received, and all return/exchange conditions have been met. You will be notified of your refund via email. If your items do not meet the requirements of exchange/return, you will be notified within 2 business days via email.

You can always contact us for any return question at customerservice@purpleowlboutique.com. 

Returns
Purple Owl Boutique does not pay for return shipping under the following conditions:  1. You simply did not like the style/material of the item. 2. You decided you no longer need, want, or like them item. 3. You received an item size that does not fit. 

Purple Owl Boutique will only accept returns and will pay for return shipping labels under the following conditions: 1. We made a mistake with your order, yes sometimes mistakes happen. Our packing and shipping is handled 100% by humans. This includes: the wrong size was received, the wrong product was received, or the item came defective from the manufacturer. 2. Once approved for your return or exchange, we will email you a paid shipping label.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically be given a refund in the form of a store credit for you to use on any future purchases. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, once the return is accepted and a store credit has been applied to your account, you can make a separate purchase for the new item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, pre-ordered, or pre-sale items. Pre-ordered and Pre-sale items are ordered specifically for you before production, therefore they cannot be returned or exchanged. Any item that has been modified, altered, odored or washed cannot be returned. 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and you will be responsible for return shipping costs. You’ll also need the receipt or proof of purchase.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@purpleowlboutique.com.