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We do not offer price adjustments and/or store credits after an item has been ordered and shipped. Pre-order items are NON-REFUNDABLE. These items are ordered “ especially for you” before production, therefore cannot be returned or exchanged. Pre-sale orders are non-refundable. Exchanges on pre-sale items are accepted if they are returned to us within 14 days from the day they are delivered to you. Please email BEFORE you ship your item back for approval firstname.lastname@example.org. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your store credit after inspecting the item. If your return is approved, we will initiate a refund in the form of a store credit that can be used to purchase any items available for sale at Purple Owl.