Frequently Asked Questions
Return unworn and unwashed items with tags attached within 14 days from date of purchase for a store credit. If you return your entire order within the 14 days, we will give you a full store credit minus shipping charges incurred by us. No returns or exchanges after 14 days. Receipt must be provided. Please allow 5-7 days to process your return after we receive it. No returns on holiday items after said holiday. All sale or discounted items are FINAL SALE. We cannot guarantee a size exchange due to limited quantities. Return shipping costs are the responsibility of the customer. Items ordered through pre-orders, sale items, swim wear, accessories, and personal care items are a final sale.
We do not offer price adjustments and/or store credits after an item has been ordered and shipped. Pre-order items are NON-REFUNDABLE. These items are ordered “ especially for you” before production, therefore cannot be returned or exchanged. Pre-sale orders are non-refundable. Exchanges on pre-sale items are accepted if they are returned to us within 14 days from the day they are delivered to you. Please email BEFORE you ship your item back for approval [email protected] Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your store credit after inspecting the item. If your return is approved, we will initiate a refund in the form of a store credit that can be used to purchase any items available for sale at Purple Owl.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit.
If you have any questions on how to return your item to us, contact us at [email protected]