Frequently Asked Questions

1How do I place an order?
Online at - The magic of Purple Owl through the magic of the web. Be sure to register to receive our emails – we want you to be the first to hear about new arrivals and special offers
2What payment options do you accept?
We gladly accept Visa, Mastercard, Discover, and Paypal.
3Do I have to pay sales tax on my order?
We're obligated to collect sales tax for shipments delivered within the state of IL.
4How much does shipping cost?
Shipping is free on all orders $15 or more at Purple Owl.
5How are packages shipped?
Most of our packages are shipped via USPS. We ship Monday – Friday, excluding holidays.
6Do you ship outside of the United States?
At this time the only other country we ship to is Canada.
7What is your return & refund policy?

You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused with tags still intact and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund in the form of a store credit that can be used to purchase any items available for sale at Purple Owl. ***Items ordered through pre-orders, pre-sales, sale items, swim wear, accessories, and personal care items are a final sale.***

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.